FAQs
Where are you based?
We’re based in Sydney, Australia. We operate online and ship worldwide.
How fast is shipping?
All orders are dispatched within 2 business days. We offer complimentary express shipping Australia-wide.
Are items new or pre-owned?
Our collection includes a mix of pre-owned, vintage, new-with-tags, and new-with-imperfection pieces. Each listing clearly states the item's condition, along with detailed photographs and descriptions.
Where do items come from?
Items are sourced from a discreet, vetted group of consignors and partners, ensuring we know the provenance of every single piece.
How do you guarantee authenticity?
Every item undergoes a thorough in-house review and, where possible, is cross-referenced against known originals. We use leading third-party AI tools - including Entrupy for handbags and Legit Grails for select items - to support our authentication process.
What makes OKTÓ different?
A few things:
- Unlike marketplaces overwhelmed by volume, our collection is tightly curated. We select luxury pieces in excellent condition, chosen for their enduring appeal and elevated simplicity.
- Every listing is created with a focus on precision and care. If there's a nuance or imperfection to note, we will call it out - a level of transparency that sets OKTÓ apart.
- Our presentation is intentional: each order arrives in premium, signature packaging that elevates the unboxing experience.
- Our Pre-Order Edit features rare pieces available for a limited time only - off-market finds at exceptional prices, sourced through a trusted network of global partners.
Can I see more images or ask questions before purchasing?
Yes - if you’d like additional photos or have questions about fit or condition, please contact us via email hello@okto.boutique or Instagram DM. We're happy to assist.
Do you accept returns?
All sales are final. As each piece is sold on consignment and held on behalf of its owner, we're unable to accept returns. We encourage you to review all photos and item descriptions, which form part of the product listing, and contact us at hello@okto.boutique with any questions prior to purchase - we're happy to help.
Do you offer gift packaging?
Every order is packaged with care in our signature premium packaging. If your purchase is a gift, please let us know by emailing us at hello@okto.boutique to include a personalised handwritten message.
How do you price your items?
Each piece is priced competitively and fairly based on global market value, rarity, condition, and demand.
What is Pre-Order and how does it work?
Our Pre-Order Edits offer a tightly curated selection of rare pieces, sourced through exclusive global partners. Each release is available for a limited time only - typically between 24 hours and one week, as indicated by the countdown on each listing. Once your order is placed, we secure the item, complete a final in-house authentication, and dispatch within 7–14 days.
